Frequently Asked Questions — Luai’s Automotive

At Luai’s Automotive, we believe informed customers make confident car care decisions.
Here are answers to some of the most common questions our customers ask about our services, pricing, and policies.

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General Questions

Q: What services does Luai’s Automotive offer?
A: We provide complete auto care — including engine and transmission repairs, electrical tune-ups, tire sales and installation, oil changes, brake repair, muffler and exhaust repair, and full collision damage repair. Whether it’s routine maintenance or major repairs, we’ve got you covered.

Q: Do you service all makes and models?
A: Yes. Our ASE-certified technicians have experience working on domestic, import, and European vehicles, including cars, trucks, and SUVs.

Q: Are you a certified repair facility?
A: Absolutely. Our team includes ASE-certified mechanics, and we use professional diagnostic equipment and high-quality OEM or equivalent parts for all repairs.

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Appointments & Scheduling

Q: Do I need an appointment, or do you accept walk-ins?
A: Appointments are recommended to ensure timely service, but we do accept walk-ins at both our Commerce Township and Livonia locations whenever possible.

Q: How do I schedule a service appointment?
A: You can schedule online through our Book Appointment page or call the location nearest you:
Commerce Township:

(248) 896-2243
Livonia:

(248) 516-5540

Q: How long does a typical repair take?
A: Routine maintenance like oil changes or tire installation can often be completed same-day. More complex repairs depend on the issue and parts availability — we always provide accurate timelines upfront.

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Pricing & Warranty

Q: How much will my repair cost?
A: Every vehicle is different. We provide free estimates and explain all costs before starting any work — no hidden fees, no surprises.

Q: Do you offer warranties on repairs?
A: Yes. Most parts and labor come with a warranty for added peace of mind. The exact terms depend on the part and service performed.

Q: Do you price match other shops?
A: We offer competitive pricing and often match or beat other local estimates for comparable quality and service.

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Locations & Service Areas

Q: Where are you located?
A: We have two full-service repair shops in Michigan:

• Commerce Twp.: 4370 Haggerty Rd, Commerce Township, MI 48390 — (248) 896-2243

• Livonia: 19424 Middlebelt Rd, Livonia, MI 48152 — (248) 516-5540

We also serve Novi, Farmington Hills, Walled Lake, West Bloomfield, Northville, and surrounding communities.

Q: Can I drop off my car after hours?
A: Yes. Both locations have a secure after-hours key drop box for your convenience.

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Payment & Policies

Q: What payment methods do you accept?
A: We accept cash, all major credit cards, and contactless payments. For large repairs, we can help discuss available financing options.

Q: Do you work with insurance companies for collision repair?
A: Yes. We handle insurance claims from start to finish to make the repair process as smooth and stress-free as possible.

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Customer Care

Q: What makes Luai’s Automotive different from other auto repair shops?
A: We’re a family-owned, customer-first business built on honesty, transparency, and precision workmanship. We treat every customer like family — delivering dealership-quality service without the dealership prices.

Q: How can I contact Luai’s Automotive for more information?
A:
Commerce Township:

(248) 896-2243
Livonia:

(248) 516-5540
Or use our Contact Form for quick assistance.