FAQ

Luai’s Automotive

Frequently Asked Questions

A: We’re a family-owned, customer-first business built on honesty, transparency, and precision workmanship. We treat every customer like family — delivering dealership-quality service without the dealership prices.

A:
Commerce Township:

(248) 896-2243
Livonia:

(248) 516-5540
Or use our Contact Form for quick assistance.

A: Appointments are recommended to ensure timely service, but we do accept walk-ins at both our Commerce Township and Livonia locations whenever possible.

A: You can schedule online through our Book Appointment page or call the location nearest you:

Commerce Township:
(248) 896-2243

Livonia:
(248) 516-5540

A: Routine maintenance like oil changes or tire installation can often be completed same-day. More complex repairs depend on the issue and parts availability — we always provide accurate timelines upfront.

A: Every vehicle is different. We provide free estimates and explain all costs before starting any work — no hidden fees, no surprises.

A: Yes. Most parts and labor come with a warranty for added peace of mind. The exact terms depend on the part and service performed.

A: We offer competitive pricing and often match or beat other local estimates for comparable quality and service.

A: We have two full-service repair shops in Michigan:

  • Commerce Twp.: 4370 Haggerty Rd, Commerce Township, MI 48390 — (248) 896-2243

  • Livonia: 19424 Middlebelt Rd, Livonia, MI 48152 — (248) 516-5540

We also serve Novi, Farmington Hills, Walled Lake, West Bloomfield, Northville, and surrounding communities.

A: Yes. Both locations have a secure after-hours key drop box for your convenience.

A: We accept cash, all major credit cards, and contactless payments. For large repairs, we can help discuss available financing options.

A: Yes. We handle insurance claims from start to finish to make the repair process as smooth and stress-free as possible.

A: We provide complete auto care — including engine and transmission repairs, electrical tune-ups, tire sales and installation, oil changes, brake repair, muffler and exhaust repair, and full collision damage repair. Whether it’s routine maintenance or major repairs, we’ve got you covered.

A: Yes. Our ASE-certified technicians have experience working on domestic, import, and European vehicles, including cars, trucks, and SUVs.

A: Absolutely. Our team includes ASE-certified mechanics, and we use professional diagnostic equipment and high-quality OEM or equivalent parts for all repairs.

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